Privacy Policy for V-Pass
Effective Date: January, 1st 2024At V-Pass, your privacy and the security of your personal and sensitive information are of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our video-based call center software. By using our services, you agree to the terms and conditions outlined in this Privacy Policy.
1. Information We Collect
In the course of providing our video-based call center services, we may collect the following types of information:
Personal Identifiable Information (PII): When you create an account or use our service, we may collect information such as your name, email address, phone number, job title, and organization details.
Call Data: We collect data related to your video calls, including metadata such as call duration, participants, timestamps, and logs of calls made through our platform.
Device Information: We collect information about the devices you use to access V-Pass, such as IP addresses, device type, operating system, browser type, and location data.
Usage Information: We may collect data on how you interact with our software, including features you use, and your activity within the software.
2. Protected Health Information (PHI)
V-Pass does not store, process, or handle Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Our service is designed to be used by organizations and businesses that do not require the storage of PHI.However, if you use V-Pass to store or share PHI inadvertently, we strongly recommend not transmitting sensitive health-related data through our platform. We do not accept responsibility for any PHI you may share, and we encourage you to adhere to HIPAA-compliant practices when using our service.
3. How We Use Your Information
We use the information we collect to:
Provide and improve our video call center services
Authenticate your account and manage user access
Communicate with you regarding your account, support inquiries, or service updates
Monitor and analyze usage trends to improve the functionality and performance of the software
Comply with legal obligations and enforce our Terms of Service
4. How We Protect Your Information
We take the security of your information seriously. To protect your data, we implement industry-standard encryption technologies, secure transmission protocols (e.g., SSL/TLS), and regular security audits. While we take reasonable precautions to safeguard your information, no data transmission or storage method can be 100% secure. By using V-Pass, you acknowledge and accept the inherent risks of transmitting information over the internet.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your account or any data associated with it, please contact our support team, and we will take the necessary steps to comply with your request.
6. Sharing Your Information
We do not share your personal information with third parties, except in the following situations:
Service Providers: We may share data with trusted third-party service providers who assist us in operating the platform, providing customer support, or performing analytics. These third parties are obligated to handle your data in accordance with our privacy standards.
Legal Compliance: We may disclose your information when required by law, regulation, legal process, or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform if such a transfer occurs.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You may request correction of any inaccurate or incomplete personal data.
Deletion: You may request the deletion of your personal information, subject to applicable legal or contractual retention requirements.
Opt-out: You can opt out of marketing communications by following the unsubscribe link in our emails or by contacting us directly.
To exercise any of these rights, please contact us at Admin@v-pass.com
8. Cookies and Tracking Technologies
V-Pass may use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze usage patterns, and improve service functionality. You can control cookies through your browser settings, but disabling cookies may affect your experience on our platform.
9. International Data Transfers
V-Pass may store and process your information in countries outside of your own jurisdiction. By using our platform, you consent to the transfer of your data to other countries where our service providers operate.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the effective date at the top of this policy and notify you of any significant updates. Please review this policy periodically to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
V-Pass Support Team
Email: admin@v-pass.com
Address: PO Box 187, Monroe, CT 06468